Shipping Policy

All i9tex products are shipped directly from our headquarters in Guimarães, Portugal.

 

When the order is dispatched, the estimated delivery time is:

  • Continental territory: ≤ 3 business days;

  • Europe: ≤ 4 business days;

  • Rest of World: ≤ 4 business days;

The estimated delivery time may change depending on the circumstantial limitations, whose reasons for which are unrelated to the i9tex company.

Some products are out of stock. In these particular cases, you need to consider the production time. You can find all dispatch information for each product by checking the product sheet (shipping).

 

Payment Methods

- Credit / Debit Cards;
- Paypal;

 

Return & Exchange Policy

Return Policy

If you need to return a defective item you can do so within 3 working days after delivery, sending an email at support@i9tex.com. If your complaint is approved, you choose:

  • Refund: we'll refund the monetary value of the defective product together with delivery charges. The product must be returned in the same condition as received if possible with all packaging. 

  • Exchange: we'll replace the defective product for another equal or with equal or lower price. The product must be returned in the same condition as received if possible with all packaging. 

Exchange Policy

If you need to exchange a unused item you can do so within 3 working days after delivery, sending an email at the address support@i9tex.com. The i9tex brand agrees to exchange a product for another with equal or lower price. The product must be returned in the same condition as received if possible with all packaging. In these case, we don't support the shipping costs.

Please note that we don't offer exchanges on our custom products.

 

Privacy Policy

Privacy & Safety

The data collected are considered confidential, being treated by i9tex according with the legislation in force and other conditions expressed in the company's privacy policy. All customers may request the deletion from our database.

The information collected and the personal data will be included in files owned by i9tex and may be used for commercial purposes, including the sending of advertising by e-mail or other electronic means of commercial messages relating to products, services, promotions and novelties of the brand. If the customers don't agree with the notification of the advertising campaigns, they must transmit the intention to i9tex through the address support@i9tex.com.

The Official Store of i9tex is protected by the SSL Secure Shopping System.

Cookie Policy

The brand aims to keep you informed about how we gather and use your information. This Cookie Policy describes what you need to know about the cookies that we use and why we use them. You should also read our Privacy Policy to find out what we do with the information we gather from the online store www.i9tex.shop.

Any changes to this policy will be posted here. We reserve the right to vary this policy from time to time and such changes are effective as soon as they are posted. By using the online store www.i9tex.shop means that you agree to all cookie policy.

If you don't accept the use of these cookies, please disable this tool in your browser.

You can manage cookies through your web browser settings and/or by contacting the third parties (Internet Explorer, Google Chrome, Firefox, Safari). If you decide to change your settings and disable cookies, you may not be able to take full advantage of all our website features. For example, if you turn off strictly necessary cookies or refuse them, you will not be able to make purchases on the website.

 

If you have questions or comments about our Cookie Policy or Privacy Policy, please contact us via email support@i9tex.com.

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